Susan T Yhu

It’s not good that you don’t have a customer service phone number where I can speak to a live person. I had questions about my order I didn’t know the name of this company was the perfect dog, so I re

Its not good that you do not have a customer service phone number where you can speak with a live person. I had questions about my order. They were supposed to be a 12 piece steamer for the floor with attachments and they said that there was only a 10 piece so I was trying to find out about that and also I didnt know the name of this company was the perfect dog which has nothing to do with what I ordered.
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Preferred solution: I’d like to know if what I ordered is really coming and why the 10 piece order that I had why it was not a 12 piece like they said on TV

User's recommendation: $225 spent and I don’t know if this company is a scam or not waiting to find out

Anonymous
map-marker Bakersfield, California

*** collar that inflicts pain on dog….if u love ur dog don’t buy this crap

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collar hurts the dog.dont use it inflicts pain by squeezing the dogs neck with pinching jaws it is torture
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Audrey S Vnb

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Verified Reviewer
| map-marker Valley Springs, California

Ignored

I contacted them to get my money back the dvd has never been used my daughter did it without talking to E first! I asked for a return and I have been ignored
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Audrey S Vnb

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Verified Reviewer

No response

My daughter felt I needed a training kit for my new puppy but I dont she is doing really well so I would like a refund I have not watched the videos
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Preferred solution: Full refund

Audrey S Vnb

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Verified Reviewer
| map-marker Sacramento, California

No response

No response about returning the kit my daughter thought I needed it I dont my puppy is doing really well
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Athena H

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Verified Reviewer

I need to speak with a live person to change delivery/shipping address

FedEx doesn't deliver to po box so I need to change my shipping address. I would like a live person to call me.
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Preferred solution: Deliver product or service ordered

Athena H

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Verified Reviewer

I called & ordered items & the automated call did not give me an order number

When I called to order the items the automated call took all of my info. & I didn't receive an order number or an email confirming my order & they already charged my card for items I ordered.
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Preferred solution: Deliver product or service ordered

Athena H

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Verified Reviewer

When i called & placed my order they never gave me a confirmation number or sent me an email

When I called & placed my order the automated call never gave me an order number or sent me an email confirming my order & they charged my card
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Preferred solution: Deliver product or service ordered

Carla Qyo
map-marker Milwaukee, Wisconsin

Never received the dog training video. Etc.

I placed the order for the Don Sullivan dog training video etc. Have never received it. This was 3 months ago. Where is it?
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User's recommendation: Do not purchase the Don Sullivan dog training video.

RITA W Dbu

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Verified Reviewer

Didnt recieve my order

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I ordered the perfect dog haven t recieved. No help is to be found
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Dont order

Anonymous
map-marker Aliceville, Alabama

Product info request

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Greetings..am not dvd capable. Is the Don Sullivan training system available in a book version with mechanize as shown on tv.? Thank you, desperate--phil wick
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MaryAnn G Xqi

To get more help

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I have had this system for 6 or 7 months. I used it at lease 2 = 4 times a day. My purpose was to get my 6-month-old Yorkie to come when called. When I call her to come. She just looks back and keeps ongoing. The closer I get the faster she runs. For instance last night. I took her out to my fenced yard. When it was time for her to come in she was still sniffing and just looked up and kept sniffing. I could not catch her. She is extremely fast. All I want out of this system is for her to come when called. She has managed to chew up the collar. It is frayed and has chewed the blue part. I need help.
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Loss:
$60

Preferred solution: to get my Yorkie trained

Fred R Bak

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Verified Reviewer
| map-marker Los Angeles, California

Question reg dog collar ordered

Havent recieved my order placed a month ago
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Preferred solution: Deliver product or service ordered

Donald and Ruth W

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Verified Reviewer

Checking on order

can't reach anyone to see if my order has been shipped
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Sioux City, Iowa

Horrible ordering method

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This is the most disgusting order method Ive ever seen. I had questions before ordering but no way to talk to an actual person. I have no idea how much I paid... was never given a total. The offers at the end of the call makes me think this is a scam. Right now Im contemplating canceling this order altogether. irritating! I hope the return policy isnt so ridiculous. After consideration PLEASE CANCEL MY ORDER!! I dont trust this site or process. Susan Steinick
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User's recommendation: Don’t buy

1 comment
Guest

I feel the same way. I believe this is all a scam.

At the end when they are offering all that garbage regarding Walmart gift card, that I did not want. There is nothing where you can say No, I don’t want it. I have to call back and cancel all the crap I got charged for.

Very disappointed. Horrible

Nancy B Efj

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Verified Reviewer

Haven't received package and want to cancel and get refund

Haven't received package want refund
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Loss:
$40

Preferred solution: Full refund

About

Summary

Don Sullivan – "The DogFather" founded The Perfect Dog, a complete training system for dogs, in 2008. The system is based on Don Sullivan’s Nature-Based Discipline, Praise and Play method which connects with the core canine nature that all breeds share. It works for all types of dogs of any age (from 9 weeks old). Every Perfect Dog complete system consists of a Command Collar, Freedom Training Lines set, 2-disc DVD set, Quick Start Guide, and moisture proof field bag. The company also offers field training cards, training gloves, extra equipment sets (for people with multiple dogs), and a book written by Don Sullivan - "Wake Up and Smell the Poop!" Although counterfeit products exist, Thane International is the only official distributor of Don Sullivan's training tools and DVDs. Thane ships products across the U.S. and offers a 30-day money back or replacement guarantee (accepting returns within 30 calendar days of the receipt date). Available payment options are Visa, MasterCard, American Express, Discover, and PayPal.

Don Sullivan reviews and complaints

Don Sullivan is ranked 89 out of 584 in Pet Stores category

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