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Don Sullivan - Bad customer service

I was overcharged by $35.00 on my checking account. I did advise i wanted all funds put back in my account and i DID NOT WANT THIS PRODUCT. I did receive this today From your company. I am not happy with the way you do business and its a product that is what i consider as SUBSTANDARD. I want all my money back.
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
#1268274
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Don Sullivan - Disconnected

Call was disconnected no resolution
#1263283
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Don Sullivan - Incorrect fees deducTed from my account

I was so irritated by the automatic ordering system and ALL the additional items for more money, i stated to forget sale and hung up. I checked my checking account and they deducted the full price from my account. When i attempted to dispute fees, they couldn't help me. BY THE WAY, I DID PURCHASE SAME PRODUCT FROM CHEWY.COM FOR $65.00 NO POSTAGE AND I HAD IT THE NEXT DAY. RATE THIS AS A BIG. 0
1.6
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
#1263205
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I placed my order and it was never shipped they were unable to fulfill the order I've attempted to get my money back to no avail, he's a thief as far as I'm concerned. I suggest you stay away from this person and his adds obviously they do not know what they are doing...
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#1229303
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This is an excellent DVD. I wish I had it years ago when I couldn't figure out how to get my shepherds to listen consistently. For those who have dogs who are now frightened, or submissive urinating, its not the system that is the problem, it is still the person doing...
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#1224177
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Don Sullivan - "Free" Collar replacement
Don Sullivan - "Free" Collar replacement
After sending photos (shown below) of the collar fraying, I contacted customer service. There is a one year warranty on the collar. I was told I could get a new one, free, for the postage of $14.95. Where is this considered "free"? when, Chewey.com is selling them for...
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I liked
  • System is effective and works
  • Training program
  • Product
I didn't like
  • Scam of paying high postage for so called free return
#1215009
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I need to return it before the guarantee is up. Please contact me at Judithannreno@yahoo.com or text 360-623-5406. Been trying for at least 3 weeks to find some one to give me an authorization number so I can send it back, but to no avail. 44 My dog (a German Shephard)...
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Anonymous
FIONA THOMSON VICTORIA AUSTR

ABSOLUTE CON. DO NOT BUYI received what I assume is a collar ....no way this rubbish could be put together as a collar and it certainly wont fit a medium to large dog if it di...

1.0
#1180537
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Don Sullivan - Unable To Get Order

Customer service phone numbers stay busy all day. Website cannot be found? Email to track order does not reply to questions regarding order.
#1162784
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I paid full amount vs. choosing 2 payments to get product sooner. Email said they shipped product last week but unable to get customer service by phone to see where my order is. Both customer service numbers stay busy & unable to speak to customer service ever. I would...
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Anonymous
JNehrrhh

Purchased the perfect dog. Received it and the dvds don’t play. Will be returning for refund. Scam!

#1162752
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Don Sullivan - Very Good
Don Sullivan - Very Good
I have used the DVDs for my last 2 dogs. Follow the instructions and they work great. Work with the dog everyday. If you think 20 minutes a week will do it. You should not have a dog. Everyone asks how I got my dogs to mind so well. It is called training. You get out...
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Anonymous
Margie

Ordered mine and still waiting. Paid extra shipping and now see site ships within 1-2 days Free. I'm disgusted waiting as I have big issues with my new puppy

5.0
I liked
  • Dvds worked great
#1158217
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